Returns & Exchanges

At Proton Shop, we want you to feel confident in every outfit. If you are not completely satisfied with your purchase, you may return or exchange your items within 30 days of delivery.

1

Initiate Your Request

Visit our online portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Place the unworn items with original tags attached back into their original packaging to ensure they are protected during transit.

3

Print and Attach Label

Download your prepaid shipping label from the portal, print it out, and securely affix it to the outside of your return parcel.

4

Drop Off and Track

Drop your package at any authorized courier location and keep your tracking number handy while we process your refund or replacement.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing